Why I don't receive email alerts or notifications from you?

In 99.9% of cases a problem is on your mail server side. In 99.9% of cases your mail server administrator uses outdated and/or unreliable spam protection technologies. Our specialists have a good experience in the IT, over the years we have met, unfortunately, stubborn administrators who use 'old-school' methods of fighting spam. Among the unreliable methods are methods that evaluate the reputation of an IP based on some kind of invented algorithms. Such services ALWAYS give a false alarm. If your admin uses them be sure that legitimate correspondence will be filtered too. As an example of such UNRELIABLE services is www.ipqualityscore.com, where they believe they use smart algorithms, while they give 40% of false decisions on clean IPs with good reputation as ours.



Administrators of private companies or corporations often have that problem of using unreliable anti-spam technologies. As an example, AT&T servers. If you have a mailbox on AT&T servers your legit correspondence will sometimes be filtered and we can do nothing about it, because AT&T admins do not even consider themselves obligated to respond to complaints - as they directly state on their website.



The worst is Microsoft with their mail.protection.outlook.com. It filters lots of legit correspondence and doesn't ever bouncing about it, which means that we don't know about the problem unless you reported and you don't see your emails from us. You may ask admins of your server to allow the traffic from our domain @isocketsystems.com. Microsoft and their Outlook protection lags regularly. If you have your protection from Microsoft Outlook you need to contact them first. Here we quote from the Microsoft response on the problem each time we report it to them: "Please note that lifting the block does not guarantee that your email will be delivered to a user's inbox." As you should understand we can do nothing when a corporation does not guarantee anything.



Our servers have a 100% positive reputation, they don't send spam (it's technically impossible in our configuration), they are not proxy and no one can use them uncontrollable. Therefore, any attempts to block them is the ignorance of others admins who uses wrong methods of flagging suspicious activities, for example based on reports of users without considering what is the real email is about - that's how Microsoft acts according to multiple reports about their protection that you can read online.



Note, you might receive some of our correspondence that is coming from different servers, for example, when you contact our support team or notifications about your order.



If you cannot configure your spam protection then the only solution for you to this problem is to use a different email address. We recommend you to use Gmail.com in association with our service. Google is smart not to filter legit correspondence.